Refund and Cancellation Policy

This Refund and Cancellation Policy explains how billing, cancellations and refunds work for The Oasis and The Canopy memberships offered by MEL (Marketing Ecosystem Lounge), a brand of Sand & Pine Creative, LLC, founded by Amy Carlson ("MEL," "we," "us," or "our"). It is part of our Terms and Conditions.

1. No long-term contract

MEL memberships do not lock you into a contract beyond the billing term you choose. You can cancel at any time.

2. Automatic renewal

Monthly, biannual and annual memberships renew automatically at the end of each billing term until you cancel. Your payment method on file is charged on each renewal date at the then-current rate.

3. How to cancel

You can cancel from your account settings in the MEL community on Circle, or by emailing hello@melhq.co with the email address tied to your membership. To avoid being charged for the next term, cancel before your renewal date.

4. What happens when you cancel

Cancelling stops future renewals. You keep full access to the membership until the end of the billing term you have already paid for. When that term ends, your access to the community, live sessions, replays and resources ends.

5. Refunds

• Monthly memberships are non-refundable once a billing month begins. Cancelling stops the next charge.
• Biannual and annual memberships are non-refundable once the term begins, including for unused months, because they are offered at a discounted rate.
• We do not offer partial or prorated refunds for unused time, missed live sessions or unused resources.
• If you were charged in error, such as a duplicate charge, contact us within 14 days and we will correct it.

Where local law gives you additional rights to cancel or receive a refund, those rights apply in addition to this policy.

6. Changing your membership

You can move between The Oasis and The Canopy, or change your billing term, by contacting us or through your account. Upgrades take effect right away; downgrades take effect at your next renewal.

7. Discovery call fee

• Call fees are non-refundable.
• If you join a membership within 14 days of your call, your call fee is applied as a credit toward your first month.
• To cancel or reschedule your call, please give at least 48 hours' notice. Calls cancelled or missed with less than 48 hours' notice are not rescheduled or credited.

8. Chargebacks

If you have a billing concern, please contact us first so we can make it right. Filing a chargeback without contacting us may result in your membership being ended.

9. Removal for violations

Memberships ended for breaking our community guidelines or Terms are not eligible for a refund.

10. Contact

Questions about billing, cancellations or refunds can be sent to hello@melhq.co or by mail to Sand & Pine Creative, LLC, PO Box 42, Montesano, WA 98563.